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- Eliminate work standards on the shop floor, substituting it with leadership.
- Eliminate management by objective. Eliminate management by numbers, numerical goals, substituting them with leadership.
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11. Promote Pride of Workmanship: Remove barriers that rob the hourly worker of their right to pride of workmanship. The focus of supervisors must be changed from mere numbers to quality.
12. Discontinue Merit Ratings: Remove barriers that rob people in management and engineering to their right to pride of workmanship, meaning, inter alia, abolishment of the annual or merit rating and of management by objectives.
13. Offer Continuous Learning Opportunities: Institute a vigorous program of education and self-improvement.
14. Work Together: Everybody in the company is to work together to accomplish the transformation. The transformation is everybody’s job.
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